Almost certainly, your first piont of contact will be our highly trained and caring receptionists who aim to assist you quickly efficiently and with a smile. They aim to assist you quickly, efficiently and with a smile. Similarly, the day-to-day running of the business, under the direction of our Practice Manager, Eleanor Grafton, is carried out with care and professionalism by the admin team.  We believe our client services to be as important as our provision of clinical care.

 

Eleanor G web 1

Eleanor Grafton 
Practice Manager

Eleanor joined Broadleys in July 2016. She brought with her a wealth of experience from both public and private sector in finance, HR and property. Her previous job was Business Manager in schools so she has swapped children for pets!

Outside of work Eleanor spends most of her time with her teenage daughter, 2 sons and 4 cats. She enjoys cinema, walking, playing scrabble, musicals and travel. Her claim to fame is appearing on Countdown and meeting Richard Whiteley and Carol Vorderman!

 

Tina 2

Tina
Receptionist and Pet Insurance Advisor:  Dunblane

Tina began work at Broadleys Dunblane surgery in 2000.  She expanded her role to become pet insurance advisor and handles all the claims and insurance issues for Dunblane.  Over the years she has built a strong rapport with clients and their pets.

 

 

 

Lorna
Admin Assistant

Lorna joined Broadleys in 1999 as a receptionist and in 2001 moved to admin where she was able to utilise her financial skills taking care of the daily banking, book-keeping and assisting the practice manager.

Outside work Lorna’s life revolves around her four children.   Most weekends are spent chauffeuring them between their various activities.

 

Joan 2Joan
Receptionist: Dunblane 

Joan’s veterinary career began in America, nursing in small and large animal practices, with a focus on horses in later years.  She joined Broadleys in 2002, adding her experience to both Stirling and Dunblane receptions.

Joan has recently re-discovered her passion for all things feathered and now shares her home with eight hens – seven of whom are rescued ex-battery hens blossoming in their new found freedom.

 

Aileen 2Aileen
Receptionist

Due to a love of animals, Aileen initially came to Broadleys as a volunteer, and was delighted to be offered a job at reception in 2008.  She describes herself as ‘animal-daft’ and is well suited to the position.

Aileen is married with two children, has a dog, a cat and two geckos… and still finds time to volunteer at Cats Protection in Fishcross.

 

 

Laura Scott 2Laura
Stock Controller

Laura joined the reception team in 2011 and since 2015 has concentrated full-time on stock control.  She manages the vast range of products used at the hospital and her attention to detail enables all departments to operate efficiently.  Laura is also responsible for the products on display in the waiting room, introducing new merchandise and sourcing special items for clients.

Laura shares her home life with four cats.  In her spare time she enjoys eating out, going for walks and reading books - her favourite being”Harry Potter”.  

   

Lindsay 2Lindsay
Receptionist

Lindsay joined the reception team in 2013, bringing enthusiasm and a desire to expand her skillset.  Already confident in the knowledge she has gained so far she feels as if she has worked here much longer.   As a cat lover, Lindsay is well suited to the role.

Two cats, Mia and Lily, share her family home.

 

Fiona
Accounts Administrator

After graduating with an honours degree in history in 1995, Fiona took a summer job in a veterinary practice.  This turned out to be the first of many positions leading eventually to practice manager in 2013.  She brought this wide range of experience when she joined the admin team at Broadleys in 2015.

Even though she is no longer hands on with animals, working in veterinary practice is what Fiona knows and loves.

  

Ann Marie 2Ann Marie
Receptionist

Ann Marie joined Broadleys in 2015.  Her background in education has given her a strong customer focus.  The shared ideals of the reception team have allowed her to feel at home very quickly.

Now that her children are grown up, Ann Marie’s life revolves around her two Golden Retrievers, Skye and Oscar.

 

 

jmd web edit Jackie
Receptionist: Dunblane 

Jackie joined the Dunblane reception team in 2016, providing her with the opportunity to combine her experience and knowledge of office management and administration with her love of animals and voluntary work with the cats protection league.

Jackie lives in Dunblane with her husband and has four furry friends. Two Birmans; Eddie and Lily and two rescue cats; Archie and Grace who she brought home from her time living in America.

 

Sam 1 Web Edit Sam 
Receptionist

Sam joined Broadleys reception team in the summer of 2017. She had worked in administration roles since leaving school. Sam’s role is primarily to liaise with owners and veterinary practices referring patients to our orthopaedic and neurology departments. She has always loved animals so this is the perfect job for her.

Sam lives with her partner and their cat Houdini, and enjoys reading, cooking and going for walks.

 

 

Margaret Ann Web EditMargaret-Ann 
Receptionist

After working in the customer service for 19 years Margaret-Ann Joined Broadleys in 2017 in a temporary position and was over the moon to be offered a permanent position later that year. Growing up Margaret Ann always had animals including cats, dogs and budgies.

Outside of work she enjoys spending time with her husband, 2 daughters and her Siberian Husky Tya. 

 

Linzi Web Edit Linzi 
Receptionist

Linzi began working at Broadleys in November 2017. She previously worked in office administration roles for 12 years. She has always been an animal lover so feels that this is the perfect job.

When she is not at work Linzi spends time with her husband, 3 children and dog Dusty a Cocker Spaniel. They all love to go for long walks and spending quality family time together.

 

Lynda Web edit Lynda
Receptionist

Previously a client, Lynda joined Broadleys in September 2018 and absolutely loves being part of the team. She has a particular love of King Charles cavaliers having had her own for seven years. In February 2019 Lynda and her family welcomed Ivy, an apricot Cockapoo to the family. She is a bundle of fun and nonsense and very much a part of the family.

Outside of work Lynda loves to travel, eating out and cooking for family and friends.

 

Elle 1 web editElle 
Digital Communications Officer / Receptionist

Elle joined Broadleys in 2017 as a temporary receptionist. Elle was delighted when she was offered a permanent position and has since had the opportunity to combine her passions of communication design, customer engagement and animals to make the perfect position for her.

When she isn’t working she loves traveling, anything to do with food and spending time with her husband, family and friends.